Otter Universal Hitch Pin

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days of purchase or ordering, with the exception of electronics. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.  We will not accept returns on items that have been used.

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

ROD WARRANTY

Rod purchasers must make warranty claims directly to the product manufacturer. Dakota Angler does not handle rod warranties. 

Four shipping options are offered for merchandise delivery:

Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day. NOTE:  Due to shipping carriers experiencing slow downs, orders may take a little longer to arrive.  We apologize for this inconvenience, but we ensure it leaves our store as soon as possible!

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.